Bogotá – July 8, 2020 (Investorideas.com Newswire) The Canadian-based company 24-7 Intouch, from the BPO sector, began operations in Colombia in September 2019, with the start-up of the service center in Bogota and whose activity was added to the operations in USA, Canada, Jamaica, Guatemala, India, Honduras, Greece and the Philippines.
Motivated by the maturity of the Colombian market and the quality of local talent, the company is expanding its presence in Bogota, adding 250 bilingual professionals with experience in customer service in the next two months to provide consumer support for some of the largest US brands.
“The commitment of the Colombian talent, as well as the interest in learning new processes, the vocation of service, bilingualism and having a strategic location, have been a great motivator in expanding our presence in Colombia,” said Marcela Ramírez, country manager for 24-7 Intouch in Colombia. “We hope to end 2020 with 1,000 jobs and continuous growth.”
24-7 Intouch has invested US $ 4.4 million in the development of local infrastructure for its 4,600-square-meter contact center in Bogotá. The company provides global customer support to brands in the electronics and technology industry, consumer goods, food and beverage, travel and hospitality, entertainment, education, media and communications, finance and banking, and automotive industries.
“Colombia has established itself as a business services center for companies around the world thanks to our strategic geographic location, qualified workforce, favorable business environment and access to diversified and growing markets. We have no doubts that Colombia will become a key ally for the success of 24-7 Intouch in the region,” says Flavia Santoro, president of ProColombia, an entity that has accompanied the installation and expansion process of the company along with Invest in Bogota.
“Bogotá’s human talent is one of the greatest strengths for the development of operations such as 24-7 Intouch. In addition to having the third largest workforce in Latin America, the capital concentrates 70% of the bilingual population, which guarantees access to trained human capital and the scalability of this type of operation, “said the Executive Director of Invest in Bogota, Juan Gabriel Perez.
The BPO sector is one of the largest generators of jobs in the country, with more than 700,000 employees. In 2019, the contact center sector alone had more than 124,634 agents in Colombia. Based on Frost & Sullivan figures, it is estimated that this number will exceed 130,000 in 2020.
To participate in the selection process at 24-7 Intouch in Bogota, candidates can send their application to the following link: https://bit.ly/38ij0Ct
Miguel Ángel Hernández
Marketing and Communications Officer
T (57) 1 7423030, Ext 335 | C (57) 304 3762439
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